Privacy Policy

Elite360 Corporation ("we," "us," "our," or "Elite360") is committed to protecting the privacy and security of personal information we collect through our software development services, applications, websites, and related offerings (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Services.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

• Account Information: Name, email address, phone number, username, password, and other registration details when you create an account or sign in.
• Payment Information: Billing name, address, credit card or payment method details (processed securely by third-party payment processors; we do not store full card numbers).
• Communications: Information you provide when contacting us (support tickets, emails, chat messages, or feedback).
• Project & Development Data: Information you share during software development engagements, such as project requirements, source code, designs, test data, and any personal data included in client-provided materials.

B. Information Collected Automatically

• Device & Usage Information: IP address, browser type, operating system, device identifiers, pages visited, time spent, referring/exit pages, and interaction logs.
• Analytics & Performance Data: Information about how you use our software, applications, or development tools (e.g., error logs, feature usage, crash reports).
• Cookies & Similar Technologies: We use cookies, web beacons, and similar technologies to enhance functionality, analyze usage, and deliver personalized experiences (see Section 8 for details).

C. Information from Third Parties

We may receive information from third-party services (e.g., payment processors, identity providers, analytics providers, or social login services) when you interact with our Services through those platforms.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our Services, including software development, hosting, support, and updates.
• To process payments and manage billing.
• To communicate with you about your account, projects, updates, support requests, or marketing (with your consent where required).
• To authenticate users and prevent fraud, abuse, or unauthorized access.
• To comply with legal obligations, enforce our agreements, and protect our rights, property, or safety.
• To conduct internal research, analytics, and product improvement (aggregated or de-identified data where possible).

3. How We Share Your Information

We do not sell your personal information. We may share information in these limited circumstances:

• Service Providers: With trusted vendors who assist us (e.g., cloud hosting, payment processors, analytics tools, customer support platforms). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets.
• Legal Requirements: When required by law, subpoena, court order, government request, or to protect our rights, users, or the public.
• With Your Consent: When you explicitly authorize sharing (e.g., sharing project deliverables with a designated third party).

4. International Data Transfers

Elite360 is based in the United States. Personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take appropriate safeguards (e.g., Standard Contractual Clauses, adequacy decisions, or other mechanisms) to ensure your data is protected in accordance with applicable laws.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Data may be retained longer if required by law or for legitimate business purposes (e.g., audit trails for development projects).

After retention periods end, we securely delete or anonymize data.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access, correct, update, or delete your data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Portability of your data in a structured, machine-readable format.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at privacy@elite360.ai. We will respond within the time frame required by law (typically 30–45 days).

7. Children's Privacy

Our Services are not directed to individuals under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can manage preferences via your browser settings or our cookie banner (where applicable).

9. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no system is completely secure. Please use strong passwords and protect your account credentials.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised "Effective Date." Significant changes will be communicated via email or in-app notice if required by law.

11. Contact Us

Thank you for trusting Elite360 Corporation with your information. We value your privacy and strive to protect it while delivering exceptional software development services.